Returns & Refunds

Changed your mind? You have 14 days

You can cancel your order for any reason within 14 days of the day you receive it.

Email home@joamaltd.com with your order number to tell us you're cancelling.
We'll arrange for a courier to collect the item from your address. Please have it boxed and ready within 14 days of telling us.
We'll refund the price of the item and the original delivery charge within 14 days of receiving it back.

Return costs: if you change your mind, the cost of the courier collection is deducted from your refund. We'll tell you the amount before we book it.

Condition: please return the item in its original packaging where possible. You can unpack and inspect it as you would in a shop. If it has been assembled, used or damaged beyond that, we may reduce the refund to reflect the loss in value.

Damaged on arrival

Please check your furniture within 48 hours of delivery. If it's damaged or parts are missing, email us with your order number and photos of the item and its packaging, and keep the packaging. We'll arrange collection at no cost to you and send a replacement or refund you.

Faulty items

If your item develops a fault, contact us with your order number and photos. Your rights under the Consumer Rights Act 2015 include:

within 30 days of delivery, a full refund for a faulty item;
after that, a repair or replacement, or a refund if that isn't possible or doesn't fix the problem.

We'll cover the cost of returning a faulty item.